Crisis Information

Many parents report that they only learned about services and resources after their child was already hospitalized or in trouble with the law. Having a plan and seeking help can help your family in avoid crises.

 What can I do before a crisis occurs?

Learn about resources and services up front. 

 If there is a mental health crisis, call:

  • Hennepin County Child Crisis Services    
  •  (612) 348-2233      24 hours a day, 7 days a week

Children’s Mobile Crisis Response Teams can help you, your child, your family or a child you care about get through a mental health crisis.

 Call 911 instead if you think there is evidence of immediate risk for your child of harming himself or others.  Here are some examples:

  • Suicidal behavior: Is there evidence of intent or an immediate risk of suicide?
  • Self-harming behavior: Is there the intent or an immediate risk of physical harm?
  • Strange, unusual or disorganized behavior: Can it be dangerous or the result of a medical emergency?
  • Violent behavior: Has there been violence or an immediate risk of violence?

 TIPS FOR PARENTS: Crisis Management

Prevention and Management Strategies 

Create a crisis plan for your family. To learn more about crisis planning, check out this NAMI Minnesota booklet(website) or MHCrisisplanbkltCH (pdf).

A good crisis prevention plan has the following information gathered in one place:

  • Name, age, mental health diagnosis, medical history of child
  • Names of parents and other family members who live in the home
  • List of behavior triggers and strategies that can help calm the child
  • Names, types, and dosages of prescription or over-the-counter medications used
  • List of known allergies and medications used in the past that have not worked
  • List of interventions or treatments being used
  • Names and numbers of key personnel –  e.g., family doctor, therapist, social worker

 Ways to prevent or lessen problem situations:

  • Learn de-escalation techniques and share effective approaches with your child’s teachers.
  • Work with your child’s school to develop a Behavior Intervention Plan (BIP).
  • Create a binder about your child: Diagnosis, Medications, History, and Service Plans.

 Learn to recognize the signs of mental illness:

  • Inability to cope with daily tasks
  • Rapid mood swings
  • Increased agitation
  • Displays of abusive behavior
  • Confused thinking or loss of touch with reality
  • Isolation from school, family and friends
  • Unexplained physical conditions (Source: NAMI MN)

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